Tesco apologises after accidentally sending Clubcard email to shoppers

Tesco has apologised after some shoppers were mistakenly told they were being awarded £100 in Clubcard points. The ran a promotion where customers could get £100 of Clubcard points when they booked an holiday.

However, some shoppers were accidentally sent an email saying they were being given the £100 in Clubcard points - despite not taking part in the offer.

One customer wrote on X: “Did anyone else get this email today about £100 of Clubcard points being ours and then not being ours.”

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Another said: “WTF is this about @Tesco? I demand £100 of Clubcard points NOW!!” The supermarket sent out a second email to all affected customers, explaining the mix-up.

The second email read: “We sent you an email about our Reward Partners on Sunday 11 May (great!). Unfortunately, we mistakenly said we’d added £100 of Clubcard points to your account for booking an easyJet holiday (not so great!).

“We’re very sorry for any confusion we caused, and we hope you have a lovely summer, whatever your holiday plans.”

A spokesperson from Tesco said: “An email meant for customers who had collected £100 of Clubcard points after booking an easyJet Holidays break using Tesco Clubcard Vouchers was mistakenly sent to other Clubcard members.

"We are sorry about the confusion and have followed up with an email to the customers who wrongly received the message to apologise.”

It comes after Tesco finally launched its F&F range online. Tesco shoppers used to be able to purchase F&F clothing through the Tesco Direct website - but this closed down in 2018.

The collection was also once available to buy online through Next, until the retailer stopped selling F&F in January 2024.

A curated selection of women's, men's and kids' clothing, as well as footwear and accessories on and through the Grocery and Clubcard App.

The range includes pieces through the F&F Edit, Sports and F&F Active Athleisure clothing. It will also feature exclusive collaborations and seasonal items, such as school uniforms.

The online range will continue to expand over the coming months. Customers will be able to shop F&F clothing across Tesco.com and the Tesco Grocery and Clubcard app, earning Clubcard points on all their purchases.

Katja Ahola Klamkin, Tesco Group Managing Director, Home & Clothing said: “We are thrilled to bring F&F clothing to Tesco.com and our Grocery and Clubcard App.

“We know our customers love the quality, affordability and style of F&F and this will make it even easier and more convenient to shop the ranges they know and love.”

The supermarket teased the launch in its financial results last month, where it said "launch of F&F clothing is scheduled to go live for customers in the year ahead".