NEW DELHI: Former Indian Council of Medical Research (ICMR) chief Soumya Swaminathan has expressed frustration over her recent experience with Air India, calling it a "terrible experience". In a post on X (formerly Twitter), she said that despite being a loyal customer with sufficient mileage, she was unable to upgrade her Nairobi to Delhi flight scheduled for tomorrow.
“Terrible experience with @airindia – trying to upgrade with miles/payment for my Nairobi to Delhi flight tomorrow. Despite being a loyal member, enough mileage & hours online & on phone – dead end. Reasons given are illogical – why should the customer suffer your irrationality?” she wrote.
Swaminathan’s post adds to the growing list of complaints from frequent flyers about Air India's customer service and booking systems.
“Terrible experience with @airindia – trying to upgrade with miles/payment for my Nairobi to Delhi flight tomorrow. Despite being a loyal member, enough mileage & hours online & on phone – dead end. Reasons given are illogical – why should the customer suffer your irrationality?” she wrote.
Swaminathan’s post adds to the growing list of complaints from frequent flyers about Air India's customer service and booking systems.
You may also like
Mykhaylo Mudryk's Chelsea contract truth as banned star left in limbo
Mapped: Homebase stores reopened by The Range - including three on Good Friday
Emmerdale scene gives away John Sugden's identity and real name in Aidan twist
WB: Bus catches fire on Vidyasagar Setu in Howrah, none hurt
Gujarat govt raises grant to Rs 40 lakh for panchayat offices with 10,000+ village population
